MEMBER FAQ's
|
To ensure your success we have many things in place for you. One is the automated team building co-op. The other methods are the resources provided in our exclusive member's area. If you are implementing these resources to no avail, please contact our support team at: Support@Endlesscustomersupply.com with the subject: "Request downline building assistance". In the body of the email, be sure to include: your GBG ID, your endless customer supply username, as well as your first and last name/ business name, you used when registering your account. In the email explain what you have done or have been doing so we can offer you assistance with obtaining team members. You can easily login to the 3rd party payment processor you chose to make your payment with (safepay, alertpay, or paypal) and look to see if you have any active subscriptions to 55k Team (Support@endlesscustomersupply.com). If you do not see an active subscription then you . To activate your membership site to "pro"/paid status, you will need to use either of the links below to make your payment. Please Note: We no longer use Alertpay to take payments.
Depending on the amount of new sign-ups we are experiencing when you make your payment it can take up to 72 hours. Once your request has been submitted and confirmed, your link will be added to the rotator and you will receive a confirmation email from support. It may take up to 2 weeks in rotation for you to start experiencing results from the co-op. When and how many leads you receive from the co-op will vary and depends on your location in the rotator for the co-op. You will receive email notification, from GBG with the subject: "You have a new preferred customer.." when people join GBG under you via the Endless Customer Supply™ marketing system.
This will depend on the site you are using to promote ECS. We have various websites. The main ECS website that can be found here: http://www.endlesscustomersupply.com If you are promoting the main site, please note that site uses an external auto-responder (Getresponse) for the opt-in form for lead captures. If you have updated your ecs account in your ecs backoffice with your own getresponse campaign name, then you will need to go to getresponse.com and login with the username and password you have for that site, and check your leads that way. If you do not have a getresponse account then the leads will be delivered to our main ecs getresponse account. If you would like to request a lead report, you can send an email to: Support@endlesscustomersupply.com with the subject "Request lead report". In the body of the email, please include your ECS username, your GBG ID, Your first and last name (or business name) used when registering for your account, and our webmaster can send you the details. Lead reports can be requested in 2 week minimum intervals only.
If you are using any of the capture pages we provide, the opt-in forms will capture a lead's information and post it to your ecs backoffice.
To access the ECS backoffice to check the leads you receive to your capture pages or update your account details, you can login at: http://www.endlesscustomersupply.com/update - You will need to use the username and password you chose when registering for your endless customer supply account.
If you do not remember your password, please use the "Forgot Password" link that is on the page www.endlesscustomersupply.com/update . If that does not work for you, please contact support@endlesscustomersupply.com with your ECS (endlesscustomersupply) account username and email address used when registering as well as your GBG ID so we can have our website technician offer further assistance. You may receive errors that will prevent you from confirming your account if you have selected an invalid username or other details when registering. If this happens, you will need to use the steps provided in following FAQ by clicking here The link to your training member's area is: http://www.endlesscustomersupply.com/r/{your_username}/training.html Replace: {your_username} with the username you chose when registering for your account.
Your website links can all be found in your "Welcome to the family!" email. Your links are also located in your member's area. The link to your new ecs replica website is: http://www.endlesscustomersupply.com/r/yourusername Replace "yourusername" with the username you chose when registering for your ecs account. If you did not receive an email with the subject "Welcome to the family!" with all your new ecs account information, it is possible that you did not register for your new ecs and account properly. If that is the case, please send an email to Support@endlesscustomersupply.com with the subject: "Please confirm my ecs account". In the body of the email pleaase include your GBG ID, your first and last name (or business name used when registering for your GBG account), and your desired ECS username and desired password. This information will then be forwarded to the webmasters and can take up to 72 business hours to confirm. The link to your member's training area is: http://www.endlesscustomersupply.com/r/{your_username}/training.html Replace: {your_username} with the username you chose when registering for your account.
Once someone opts in to your ECS member website for more information, the leads get stored in your leads back-office. Once the prospects get to your site there is no way to identify where the leads came from. If you would like to test the effectiveness of the marketing resources you are using, you may use a third-party ad tracker such as trackthatad.com.
If your website is not working and you are typing in the proper url (this url would have been provided to you in your "Welcome to the family!" email), it is possible that you used a invalid character in the username you selected when registering your account or that your website is not active. Invalid usernames are those that contain less than 6 characters, begins with a number, or contains and invalid character such as a period (".") Here are the guidelines to assist you with successfully registering for an account.
If you have registered with an invalid username or your website appears to be inactive or bringing up another member's page, you will need to send an email to Support@EndlessCustomersupply.com so they can confirm have a webmaster clear out the invalid account. Once the invalid account has been cleared, you will need to re-register using the link below to create a valid account for your website url to work. The link to re-register is: http://www.endlesscustomersupply.com/r/admin/account_re.html
To join the millionaire's club you (and/or your down-line) would need to first become a member of GBG by purchasing any 1(one) product available on auto-ship. Once you become a member, you will receive an account and a login to access the "My Office" of your new GBG account. Login to your "My Office". Once you do, at the very top their will be a banner that says "Who wants to be a GBG Millionaire?". Click on that banner and it will bring up the GBG Millionaire's Club page. In the lower-right corner of the page, there will be a link that reads :"Join Us Now". Click on that link and follow the instructions to get signed up in the millionaire's club. If you run into any problems, you may also contact GBG Membership Department directly, with your GBG ID ready, and ask them to manually enroll in Millionaire's club over the phone. GBG Membership department can be reached at: Toll Free: 1-866-453-4600 or Direct: 1-707-453-4650 (9am-5pm M-F (PST)) Live training calls are run by GBG on a weekly basis (Mondays and Thursdays). The Endless Customer Supply 55k Team does not run a separate training call. Plans to do so in the near future are in the works. There is no set date of when the conference call sessions will be setup. When further details are known, they will be placed in the *Important Member Announcement* section of your member's area. To be in profit and have your next month's auto-ship covered, you will need to achieve 5 personals with our system. To view your down-line growth, you will need to login to your GBG "My Office" account by going to the following link: http://www.shopgbg.com/OfficeLoginPage.aspx? , using the username and password you chose when purchasing your auto-ship product from GBG. Once logged into your member's area find and select the "Member Tools" option. Then select the "Matrix Viewer" option (optionally you can select the "Unilevel down-line" option to get a detailed listing of your down-line, including their phone number, email, address and sign-up date). Unfortunately we do not administer the login and membership details for GBG back-office ("My Office"), you will need to contact the GBG membership department to obtain assistance with that. GBG's membership department can be reached at: Toll Free: 1-866-453-4600 or Direct: 1-707-453-4650 (9am-5pm M-F (PST)) To check your commissions, pending payout details and/or payout history, you will need to login to your GBG "My office" at: http://www.shopgbg.com/OfficeLoginPage.aspx? . Once logged in, you will need to find and select the "Member Tools" option. On the menu that pops up, you will need to select the "Payrun Statements" option. If you have any questions about the information provided you will need to contact GBG Membership department at: Toll Free: 1-866-453-4600 or Direct: 1-707-453-4650 (9am-5pm M-F (PST)) All member announcements are posted to your member's area under the *Important Member Announcements* section with the date it was sent out. If you miss any member announcements, be sure that you have opted in to our member's mailing list by sending an email to 55kviplist@getresponse.com with the subject "opt-in". You will receive an immediate auto-reply asking you to confirm your request. Once you confirm your requests, you will be added to the mailing list.
The only form of payout is via check. The check is sent to the address that you place on file with the company when you sign-up. You can change the information on file at any time by contacting GBG Membership Department at the following: Toll Free: 1-866-453-4600 or Direct: 1-707-453-4650 (9am-5pm M-F (PST))
To here full details of how you get paid and the income potential, please review a live recorded training call at the following link: Click Here To Access The Recorded Call There are 2 different payouts and thus different pay dates. There is fast start bonus pay in which checks are sent out weekly for new members that signed up under you for the week. Then there is residual income matrix pay, in which your check is a percentage of the total downline you see under you. These checks are sent out around the 21st of the month. If you have questions concerning your auto-ship, commission, updating personal contact or billing information, as well as tax information, you will need to contact GBG directly. GBG can be contacted through various methods. Below are the various methods of contact currently available: GBG Corporate Office 9am-5pm M-F (PST) 1-866-453-4600
Fax Orders (24hrs) 1-707-453-4650
Member Services Department 1-707-453-4650 9am-5pm M-F (PST)
Email: CustomerSupport@GBGCorp.com
Mailing Address: GBG, INC. 34-G Union Way Vacaville, CA 95687
When you join, and fill out step # 2 from the Get Started page (see example here: http://www.endlesscustomersupply.com/r/admin/get_starte.html ) your information is passed to our webmasters for verification. That process can take up to 72 hours. Once your website has been verified, you will receive an email with setup instructions on how to proceed to register for an account to get your free website. Alternatively, for faster processing, you can contact your sponsor and request your welcome email that includes further steps for getting plugged into the Endless Customer Supply system. Once you join GBG, your sponsor's information is provided to you in your "My Office". If you did not receive a Welcome Email from GBG with your details after purchasing your auto-ship product, you will need to contact GBG's membership department using the contacts below to obtain assistance with getting logged into your GBG My Office. They also can assist you with finding your sponsor's information. GBG's membership department can be reached at: Toll Free: 1-866-453-4600 or Direct: 1-707-453-4650 (9am-5pm M-F (PST)) To join the co-op, you must have successfully registered for your Endless Customer Supply account and have an active website. If you have successfully registered for an ECS account, your website will automatically be active. To have your member site added to the co-op, you will need to go to your member's training area and click on the "Marketing Coop" menu option at the top of the page. That option will take you to the Co-op details. Fill out the form provided to have your website added to the co-op. You will receive an email confirmation once your website is added to the co-op. If you do not receive an email confirmation, please contact Support@endlesscustomersupply.com to confirm if you have been added and/or to confirm if your request has been received. If you are not sure what your member's training area link is, please see the following FAQ section by clicking here. To cancel your Endless Customer Supply account, you will need to send an email to Support@Endlesscustomersupply.com with the subject "Cancel Account". We will then forward that information to our webmaster and have you removed from the system. Please Note: That by canceling your ECS account, your GBG auto-ship and your monthly co-op payment, will still be active and you will need to cancel those individually. To delete your auto-ship so your account will no longer be charged, do the following: Login to your member office. From there select "Manage Account", then "Manage Auto-shipments", then on the screen that comes up, find and select the "edit" button.
Once you select the "edit" button, scroll down to the "Change/delete" option and proceed to delete your auto-shipment there.
If you require additional assistance, you will need to contact GBG's membership department at:
Toll Free: 1-866-453-4600 or Direct: 1-707-453-4650 (9am-5pm M-F (PST)) To cancel your co-op payment: You are responsible for canceling your own co-op payment. Even though you contact us and ask us to cancel your account, we do not have access to your subscription unless you provide us with the 3rd part payment processor you chose, the subscription/transaction ID, and/or your payment email address we cannot cancel your payment. To ensure your payment is canceled, you will need to login to the third-party payment processor you made your monthly subscription payment through (Paypal, Safepay or Alertpay) and cancel the subscription using the options provided. If you made a payment by faxing your payment information, your co-op payment will be cancelled once your endless customer supply account is cancelled.
To verify that your Endless Customer Supply account is active and you are setup properly in the system, you will need to go to your member's training area and select the "Account Setup Verification Check" menu option provided at the top of the page.
If you are not sure how to access your member's training area please the following FAQ by clicking here. If you view "Account Setup Verification Check" and the information on that page is incorrect and/or you are seeing someone else's details you will need to send an email to Support@endlesscustomersupply.com with your GBG ID, Endless Customer Supply username chosen, and first and last name (or business name) used registered with GBG, so your account can be updated to reflect the proper information.
We have tested 98% of the marketing and advertising services on the internet today. Through sifting and filtering through what works and what does not work with our system while in the testing phases, we have gathered a collection of effective and responsive resources that offer consistent results in building our member's down-lines in our system.
The most consistent and proven sources (which most are free-to-join and implement) have been incorporated into our members area as bonuses for those who desire to do perform additional advertising outside of the results achieved from the co-op blaster.
Once someone joins the team, their membership is verified, they receive a member account with a replica Endless Customer Supply website. Their new account allows them access to the member's area, and a leads back office to check how many leads are being received to their personal site. They will also receive notifications when someone opts-in for more information and/or decides to join their downline.
A 100 person is achieved by members, that plug into our system and use the resources we provide for team building in the member's area, on an average of 2 months. It happens by each member getting at least 2 personal sign-ups. By each member getting at least 2 personal sign-ups each from our system (and many members get 10, 20 and even 40+ personals) this creates a perpetual ever-growing down-line that continues to grow well beyond 100+ members in a short period of time.
|
